Warranty Information
Nuvia Aromas | HVAC Diffusers Warranty
At Nuvia Aromas, we take pride in delivering high-quality products that enhance your everyday life. We stand behind the craftsmanship of our diffusers, and we're pleased to offer you the following warranty coverage:
1-Year Warranty on Parts and Labor:
Nuvia Aromas stands by the quality and craftsmanship of our diffusers. We are committed to ensuring your satisfaction, and our 1-year warranty on parts and labor is a testament to that commitment.
Coverage Details:
- This warranty covers your Nuvia Aromas diffuser against defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase.
- In the unlikely event that a defect arises during this warranty period, we will take prompt action to address the issue. Our dedicated customer support team will guide you through the process.
Refund or Prorated Credit Option: In the event that your diffuser is not able to be repaired and is still under warranty, we offer the option of a prorated refund. This means that we will calculate the remaining value of your warranty period and provide you with a refund based on that value or offer a prorated credit towards the purchase of a new unit. Our dedicated customer support team will work closely with you to determine the best solution to meet your needs.
Exclusions: Please note that our warranty is non-transferable and applies only to the original purchaser. Our warranty does not cover damage or issues arising from the following:
- Improper Use: Any damage or malfunction caused by the improper use or care of the diffuser, including but not limited to misuse, abuse, neglect, or failure to follow the provided user manual and instructions.
- Accidents: Damage resulting from accidents, mishandling, or any external factors such as physical impact, exposure to extreme temperatures, or water damage.
- Unauthorized Modifications: Any attempt to disassemble, repair, or modify the diffuser by unauthorized personnel or technicians not approved by Nuvia Aromas will void the warranty.
- Non-Original Purchaser: This warranty applies only to the original purchaser and is non-transferable. Proof of purchase may be required for warranty claims.
- Normal Wear and Tear: Expected wear and tear resulting from regular use over time, such as cosmetic changes to the exterior of the diffuser or gradual performance changes that do not affect its functionality.
- Non-Compliant Usage: Use of the diffuser in commercial or industrial settings, or for purposes other than those intended for household or personal use, may void the warranty.
- Non-Genuine Parts: Use of non-genuine or unauthorized parts or accessories that are not provided by Nuvia Aromas may affect the diffuser's performance and void the warranty.
- Neglect of Maintenance: Failure to perform recommended maintenance, including regular cleaning and upkeep of the diffuser, may impact its performance and warranty coverage.
How to Obtain Warranty Service: If you believe your diffuser is experiencing an issue covered by this warranty, please contact our customer support team at sales@nuviaaromas.com for assistance. Our dedicated team will guide you through the process of obtaining warranty service.
Your Satisfaction Matters: At Nuvia Aromas, your satisfaction is our priority. We're committed to providing you with reliable and efficient diffusers that enhance your environment. Rest assured, our warranty reflects our confidence in the quality and durability of our products.
Thank you for choosing Nuvia Aromas. We look forward to bringing you a fragrant and worry-free experience with our diffusers.